FAQ
Can't find what you're looking for? Contact us and we'll be happy to help.
Orders & Shipping
Where do you ship?
We currently ship to addresses within the United States.
How much does shipping cost?
Shipping is free on orders of $150 or more. Orders under $150 ship for a flat $25.
How long will my order take to arrive?
Orders are processed within 1 to 3 business days. Once shipped, most orders arrive within 7 to 15 business days. Delivery times are estimates and can be affected by carrier delays, weather and peak seasons.
How do I track my order?
You'll receive an email with your tracking number as soon as your order ships.
Why did my order arrive in more than one package?
Orders with several items sometimes ship separately, so they may arrive on different days.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.
Returns & Refunds
What is the 30 Day Money Back Guarantee?
If you're not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund of the item price. It covers every item we sell, including sale items.
How do I start a return?
Email emiliomosley.work@gmail.com with your order number and the item(s) you want to return, and we'll send instructions. Please contact us before sending anything back.
Who pays for return shipping?
If an item arrives damaged, defective or incorrect, we cover everything. For other returns, return shipping is paid by the customer.
My item arrived damaged. What should I do?
Contact us within 7 days of delivery with your order number and photos, and we'll send a replacement or a full refund at no cost to you.
When will I get my refund?
Approved refunds go back to your original payment method within 14 business days of your return being inspected. Your bank may take a few extra days to post it.
Products
Do your light fixtures need to be installed by an electrician?
Plug-in, rechargeable and cordless lamps are ready to use right away. Hardwired ceiling lights, pendants and wall lights should be installed by a licensed electrician.
Are bulbs included?
This varies by product, so check the product description. If you're unsure, email us and we'll confirm before you order.
Will the colors look exactly like the photos?
We work hard to show every product accurately, but screens vary and natural materials like wood, stone and glass can differ slightly from piece to piece.
Payments & Support
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard and American Express, plus Shop Pay and other options shown at checkout. Every payment is processed through a secure, encrypted checkout.
How can I contact you?
Email emiliomosley.work@gmail.com or call (458) 600-4887. Our customer care hours are Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, and we reply within 24 to 48 hours on business days. You can also use our contact form.